Return, Refund and Exchange Policy

Last Updated: 29 October 2026

This policy applies to purchases made through NextGenVault at https://nextgenvault.in, operated by MARKINO TEXTILES.

We aim to provide a clear process for handling return, exchange, and refund requests.

1. Return Eligibility

Return eligibility depends on the product, its condition, the terms displayed at the time of purchase, and applicable law.

Where returns are accepted, products should generally be:

• Unused and in their original condition.

• Accompanied by original packaging and tags, where applicable.

• Supported by the order number or proof of purchase.

Certain products may be subject to legitimate hygiene-related or other product-specific return restrictions, where clearly disclosed and permitted by law.

Nothing in this policy removes consumer rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Provide the following information:

• Your order number.

• The product name.

• A description of the issue.

• Clear photographs, where applicable.

We will review the request and explain the available resolution in accordance with applicable law and the circumstances of the order.

3. How to Request a Return

To request a return or exchange:

1. Email info@nextgenvault.in or call 8447490107.

2. Provide your order number and reason for the request.

3. Follow the return instructions provided by our support team.

Please confirm the return procedure before sending a product back.

4. Refund Processing

Once an eligible refund has been approved, we will arrange the refund through the original payment method or another lawful method, as appropriate.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

Refunds for eligible cancellations, undelivered orders, defective products, and other qualifying circumstances will be handled in accordance with applicable law.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may depend on the processing or dispatch status of the order. If an order has already been dispatched, our support team will explain the applicable return or delivery procedure.

Any eligible refund will be handled in accordance with applicable law.

6. Exchanges

Exchanges may be available depending on product availability and the terms applicable to your order.

Contact our support team with your order number and details of the product you wish to exchange. We will explain the available options.

7. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the terms disclosed at purchase, and applicable law.

Where a product is defective, damaged, incorrect, or otherwise qualifies for a legal remedy, applicable consumer rights will be respected.

8. Contact Information

Company: MARKINO TEXTILES
Website: https://nextgenvault.in
Email: info@nextgenvault.in
Phone: 8447490107