At Markino textiles (NextGenVault.in), we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
A product is eligible for return if:
The return request is made within [7 / 10 / 14] days of delivery
The product is unused, unwashed, and in original condition
The product includes original packaging, tags, and accessories
The product is not damaged after delivery
❌ Items that are non-returnable:
Perishable goods
Personalized or customized products
Digital/downloadable products
Items marked as “Non-Returnable” on the product page
2. Return Process
To initiate a return:
Contact our support team at info@nextgenvault.in
Share your order ID and reason for return
Our team will guide you through the return pickup or shipping process
Returns without prior approval may not be accepted.
3. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of delivery
Share clear images/videos of the product and packaging
After verification, we will arrange a replacement or refund at no additional cost.
4. Refund Policy
Refunds are processed only after the returned product passes inspection
Approved refunds will be credited to the original payment method
Refund processing time: 5–10 business days (may vary by bank/payment provider)
5. Shipping Charges
Shipping charges are non-refundable, unless the return is due to our error
Reverse pickup charges may apply depending on the product and reason for return
6. Cancellation Policy
Orders can be cancelled before shipment for a full refund
Orders once shipped cannot be cancelled and must follow the return process
7. Exchange Policy
Exchanges are subject to product availability
If the replacement product is unavailable, a refund will be issued instead
8. Refund Delays
If you have not received your refund:
Check your bank account or payment app
Contact your bank/payment provider
If the issue persists, contact us at info@nextgenvault.in
9. Changes to This Policy
NextGenVault.in reserves the right to modify this policy at any time. Changes will be updated on this page.
